Frequently Asked Questions

Our goal is to always pair your dog with the same walker. However, there are times when the same walker will not be able to accommodate you:

If you are a regular client but you have to add a walk that is not in your set walking schedule.
If a walker requests some time off or falls ill.

You will be billed on the 28th of the month for the upcoming month.  You can choose to pay weekly or monthly.  But we do ask you to set up an automatic payment to make things easy for you and us.

We are not available for dog walks on public holidays and weekends.  We also close from the 25th of December to the 2nd of January.

Yes! You can cancel your dog walking at any time.

No. However when setting your days a week we ask for the same recurring day each week. For example: Mondays, Wednesdays, and Fridays. That said, you can cancel at any time if you are unhappy with the service.

Fetch™ walks take anywhere from an hour to two hours depending on location and day.

You can be assured in our knowledge, experience and love for dogs. For a FREE consultation and to meet one of our amazing walkers from our Fetch™ team call us today!

Our Fetch™ walkers walk your dog on and off leash on beaches, in parks and through bush all around Auckland.

An ongoing service for busy people. Our Fetch™ walkers provide dogs with much-needed exercise and companionship during the long day while their owners work. And Fetch™ walkers provide our human clients with peace of mind and a well-behaved dogs to come home to at the end of the day, one that’s ready to curl up on the couch with them instead of demanding a neighbourhood marathon!

Our Fetch™ walkers walk your dog on and off leash on beaches, in parks and through bush all around Auckland. Walks take anywhere from an hour to two hours depending on location and day.

Fetch™ sister company Guardians NZ Limited has been looking after Auckland’s dogs for over ten years now. You can be assured in our knowledge, experience and love for dogs. For a FREE consultation and to meet one of our amazing walkers from our team call us today.